Internal Staff Portal
The Institute for Innovation & Implementation
Telework & Virtual Meeting Resources
Help Desk support is available from 8:30 AM to 5 PM EST, Monday through Friday, excluding holidays. If you are having an issue with any media, online training, etc.:
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Use the following links to contact the Institute's Help Desk:
WebEx Unified Calling
To connect to the UMB Virtual Private Network (VPN):
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UPDATED Connect to the VPN
To access DUO Multi-Factor Authentication Services:
You should be familiar with the DUO process, but you may want to refresh your knowledge of this service since you will need to utilize DUO in order to connect to the VPN.
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UMB Existing DUO User Information Webpage - https://www.umaryland.edu/cits/services/duo/existing-user/
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UMB DUO Frequently Asked Questions Webpage - https://www.umaryland.edu/cits/services/duo/faq/
To access the G Drive on a non-SSW computer
Office 365 Information
Use Office 365 to access Microsoft Office programs, OneDrive files, and Microsoft Teams online.
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Office 365 login - http://portal.office.com/
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UMB Office 365 General Information Webpage - https://www.umaryland.edu/office365/
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UMB Office 365 FAQ - https://www.umaryland.edu/office365/office-365-faq/
Microsoft Teams Information
Please contact TBD to set up a new Team.
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UMB Webpage - https://www.umaryland.edu/office365/teams/
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Microsoft Support Page - https://support.office.com/en-us/teams
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Microsoft End User Training Guides - https://docs.microsoft.com/en-us/microsoftteams/enduser-training
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Microsoft Teams Video Trainings - https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7?ui=en-US&rs=en-US&ad=US
For further assistance, please contact: Khalil Bishop
Zoom
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Download Zoom products/apps - https://zoom.us/download
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Getting Started with Zoom - https://support.zoom.us/hc/en-us/articles/201362033-Getting-Started-on-Windows-and-Mac
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Joining a Zoom Meeting - https://youtu.be/vFhAEoCF7jg
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System requirements for PC, Mac, Linux - https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-Mac-and-Linux
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System requirements for iOS, iPadOS, and Android - https://support.zoom.us/hc/en-us/articles/201179966-System-Requirements-for-iOS-iPadOS-and-Android
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Zoom Support Site - https://support.zoom.us/hc/en-us?flash_digest=280e5bab8764113918017423106e4a31f410aa3e
WebEx
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UMB Webpage - https://www.umaryland.edu/cits/services/webex/
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Log In to WebEx - https://umaryland.webex.com/
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WebEx Support Page - https://umaryland.webex.com/mw3300/mywebex/default.do?siteurl=umaryland&service=9